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How to make an order

How can I make an order?

Placing an online order at EMAE requires just a few steps:

  1. Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
  2. You can then choose to continue shopping or go directly to Checkout.
  3. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.

You will receive an email confirming your order that includes your order number.

If you prefer to order by phone, please call us at +74959297070, ext.130 from 9am-6pm EST daily (except holidays).

Delivery terms

International delivery

After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation and tracking number.
You can even log into your customer profile for information about your order.

Shipping cost
An additional fee for shipping will be added to your order. The amount is dependent on where you live:

Within the European Union:
4-5 EUR (free delivery for orders over 199 EUR) with Postal
Outside of the European Union:
6 EUR (free delivery for orders over 99 EUR) with Postal
Russia and CIS:
8 EUR (free delivery for orders over 99 EUR)
Belarus and Ukraine:
9 EUR (free delivery for orders over 99 EUR) with Postal.

USA and Canada:
12 EUR (free delivery for orders over 299 EUR)
Latin America:
15,5 EUR (free delivery for orders over 399 EUR) with Postal.

Asia:
15,5 EUR (free delivery for orders over 399 EUR) with Postal.
Australia:
16,5 EUR (free delivery for orders over 399 EUR) with Postal.

If you need more information, please contact our Customer Service +7495 9297070, ext.130.

 

Approximate delivery time

Russia and CIS
3-21 business days

Within EU with postal (excl Finland)
10-28 business days

Outside EU with postal (excl Norway)
10-28 business days

USA and Canada
14-30 business days

Latin America
14-30 business days

Asia and Australia
14-30 business days

Please note that our carrier cannot deliver on a bank holiday. Any orders placed on a bank holiday will be processed the following business day.

Methods of payment

Payment methods

We accept orders from all over the world when paying with Visa, Mastercard or via Paypal.

Credit card
At EMAE you can pay with VISA, MasterCard or PayPal. There are no additional charges when paying with these payments methods.

 

We protect your information

When you enter your card details the credit card number is encrypted directly.

 

PayPal
Easy and secure paymenths through or partner PayPal. No additional fee.

 

Our customers from EU, USA, Asia and Australia may have to pay an extra tax and/or fee depending on the order’s value and weight. This extra fee is paid by the customer when receiving the order.

Shipping cost
Additional fee for shipping will be added to your order. The amount depends on where you live:

Within the European Union:
4-5 EUR 
Outside of the European Union:
6 EUR
Russia and CIS:
8 EUR 
Belarus and Ukraine:
9 EUR

USA ans Canada:
12 EUR

Latin America:
15,5 EUR

Asia:
15,5 EUR
Australia:
16,5 EUR 

Return options

Returns / Exchanges

Wrong size, not the right colour – whatever it is, we are happy to help you to find the right product! As we understand that buying online can be tricky as you do not have the product in your hands when you order, we have a 30 days open purchase policy. You can return any item (even items on sale) within 30 days from receiving the order at your own expense. The products must be in a non-used condition (unworn, unwashed and unaltered). Returned products must have all the original labels attached and be in their original packaging. For more information, please check our return form for accepted returns or our FAQ section.

The moment your return is processed at our warehouse we will issue a refund to the same account as used at the moment of purchase. We cannot refund to another account than the account where the payment was made from.

If you wish to exchange the item to a different size that is not a problem either! (we can only change the actual size on the product, not to another item / colour).You can fill out which size you wish to receive instead on the returns form and our warehouse will do the rest the moment the return is processed.
You will be charged to shipping costs on the exchange order.

Please use our Return Form when sending a product back to us - click here to read and print it!
PLEASE KEEP IN MIND THAT RETURNED PARCELS WITHOUT ANY INFORMATION MAY NOT BE REFUNDED.

Wrong or damaged item
Regarding possible reclamations, Emae.ru follows the Russian law “Konsumentköpslagen”, (visit www.konsumentverket.se to learn more). Always contact us at +46 (0)10 199 74 11 or info@babyshop.com prior to sending the item back. The item must be returned within a total of 40 days and with an explanation of the damage or defect. Don’t forget to save your receipt and to include it when shipping the order back to us so we can pay you back for the shipping cost. Please use our Return Form when sending a product back to us - click here to read and print it!

Return address
OOO Torgovy Dom Fjuzhen Grupp
Dmitrovskoye shosse 157, bld 5, 5101
127411 Moscow
Russia

 

Size chart

Clothes

Sizes

Height, sm

Age

18

56

Newborn

18

62

0-3 months

20

68

3-6 months

22

74

6-9 months

24

80

9-12 months

26

86

12-18 months

26

92

1,5-2 years

28

98

2-3 years

28

104

3-4 years

30

110

4-5 years

30

116

5-6 years

32

122

6-7 years

32

128

7-8 years

 

Hats

Sizes

Head size, sm

Age

36

36

0-1 months

38

38

2-3 months

40

40

3-4 months

42

42

4-6 months

44

44

6 months -1 year

 

Mittens

Size

Size EU

Age

12

Xxs

1-2 years

13

Xs

2-3 years

14

S

3-5 years

14

M

5-7 years

 

Knitted mittens

Size

Size EU

Age

13

Xs

1-3 years

14

S

3-5 years

14

M

5-7 years

 

Textile hats

Size

Size EU

Age

46-48

Xxs

2-3 years

48-50

Xs

3-4 years

50-52

S

4-5 years

52-54

M

5-7 years

Knitted hats

Size

Size EU

Age

46-48

Xxs

2-3 years

48-50

Xs

3-4 years

50-52

S

4-5 years

52-54

M

5-7 years

 

Socks and Tights

Sizes

Foot length, sm

Age

7

6-8

0-3 months

9

8-10

3-6 months

11

10-12

6-12 months

13

12-14

1-2 years

15

14-16

3-4 years

17

16-18

4-5 years

19

18-20

5-7 years

                

About us

Brand Emae is created to amaze by perfect quality and reasonable price. Emae manufacture is one of the most progressive in Russia.

Wide assortment includes everything from sleeping bags to outwear for girls and boys from newborns up to seven year olds. Each season we produce 7 trendy collections, each of them includes more than 30 clothes made by “total look” principle. Our goal is to inspire and realize outstanding ideas. We appreciate the customer’s loyalty and confirm our considerate image. 

The children's clothes from EMAE will quickly become your child's favourite. 

 

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